Terms & Conditions
1. The Financial Helpline LTD (the company) will work on the proposed client/s behalf in regard to your outstanding debt/insolvency. The Company will collate information provided by yourself that will enable us, the Company to tailor a debt management repayment programme, based on the information provided.
2. Upon your agreement to instruct the Company, a Financial Statement, List of Creditors, Income and Expenditure Schedule, The Authority to Act and Gain Information and the Company's Fee structure, will all be signed, witnessed and dated by the customer. Cheques and Postal Orders should be made payable to The Financial Helpline LTD. The Company does not accept post-dated cheques. Any payments which are not honoured upon first presentation will be subject to an administration charge of £15.00 per default.
3. Upon receipt of the completed pack, the Company will commence negotiations with unsecured Creditors as listed in customer's Financial Statement List of Creditors. If additional creditors are found after a period of 10 working days from this agreement, an administration charge may occur of £15.00 if re-negotiations with Creditors must take place.
4. The company will endeavour to have interest payments frozen, and will allocate a personal Account team to take charge of your programme. Regular telephone and written communication will keep you fully aware of the situation. Credit terms can be extended, credit history may be affected, and balance may increase. First payment is taken as the Set-Up fee of the plan.
5. It is the sole responsibility of you the client to ensure that regular and timely payments of the agreed amount are made to The Financial Helpline LTD. Failure to maintain the agreed programme could result in your creditors withdrawing from the agreement and taking further action against you. In this event, the Company accepts no responsibility whatsoever for any, or all, ensuring actions of your creditors.
6. You have the right to cancel this agreement at any time. We must have written authority to end an agreement. The remaining outstanding credit (if any) will be forwarded to you, the client.
7. Please be aware, it is in the clients best interests not to take out any more Credit or Hire Purchase whilst in a Debt Management Plan. Upon knowledge of the above, the agreement with The Financial Helpline LTD will become void.
8. We will deduct a monthly fee as stated on the proposal for services provided by the company. The Fee can increase if other creditors are added at a later date. All figures are estimates based on the agreed monthly payment being the same, and that all creditors agree to freeze interest charges, for the duration of the programme.
9. We agree to act honestly, fairly and reasonably in all dealings with you, the customer and to conduct itself lawfully with regard to the current law in England & Wales.
10. The Financial Helpline LTD reserve the right to cancel this agreement at any time. Payments are non re-fundable.
11. To comply with the Data Protection Act 1998, your details will be held by The Financial Helpline for a period of 6 years. You can view these details at any time. Please put your request in writing.
12. The company shall not be liable under any circumstances for any loss, damage or expenses suffered or incurred by the client arising from the company performing its obligations under these terms and conditions.
13. If the plan is cancelled during the first month any fee paid will be returned in full.
